Kim Tate

Telecom/ Management - Support

15 Oakland Street, Apt. 02

Aurora, Colorado 80012

720-288-9597

ktate0829@gmail.com

 

 

Certifications and Certificates

 

Ericsson LTE Certified RBS Installation and Integration for ASPs, Ericsson Certificate completion of CMS 8800, BYB 501, MSC O&M. AT&T Ask Yourself Training. Lucent Certificates for completion of MS1013 Messaging System Overview, MS1014 Messaging System Administration, MS1015 Messaging Fault Management. Nokia Certificate/ for Base Station Subsystem Operation and Maintenance. Nokia Certificate completion of Nokia Network Operator Course, Certified Electrical Trainee, and CPR & First Aid certified, Nokia BTS Integration Certified, Electrical Apprentice training hours and DOT Certified until 2017

 

Skills

·   Read RFDS and FCD’s, scope sites with GC’s, order Build of Materials (BOMs)

·   Red Line RFDS, RTS site, Create Site Books, True up Sites

·   Complete Closeout Packets for AT&T, Sprint NV, Verizon, T-Mobile (Ericsson) and Metro PCS. Created photo packet and punch list for Tower Climbers to use for reference when on tower, to make sure all photos are taken and correct, to prevent revisits to sites

·   Enter BOM’s in WesBase3, use tools Siterra and FileNet – The DAM Tool

·   Decommission Sites, decom GSM cabinets

·   Manage escalated Break/ Fix incidents, from the problem determination stage, coordinating and involving multiple departments/ vendors, scheduling, and finally assisting with the resolution implementation. Keep log of incidents to share with team for future references.

·   Excellent analytical skills, with ability to perform in-depth troubleshooting, self-starter, demonstrated flexibility. Assist the NOC with problem determination and troubleshooting

·   Work independently without Supervision or a as Team Player and Team Lead 

·   RBS Installation checklist reports, Closeout packets completed, verify all serial numbers on equipment/ Node B/ Elite and Micro cabinets prepare site ready check list and complete site photos reports. Send completion of daily/ weekly reports and closeout packets to Field Manager – Work on call, work MOP (Maintenance Operations Procedure) windows

·   Install and Configure Eltek/Smart Pack, Cisco Switch/ Router, Harris-Stratex/Aviat and WiMax, install batteries, wire and power up equipment, configure 1+1 microwave radios

·   Knowledgeable with TCP/IP, IP Addresses, VPN, LAN/WAN, DACS/ DSX Sub panels, Tellabs Titan 5500 Concepts, Tests, accept and integrate new circuits on T1, T3, Test Gear: T1 testing T-BERD 224, T3 testing TTC T-BERD 2000, Anritsu – EM Survey’s to complete RF Engineering Reports for DTF/ SDTF interference. Experience with Xpercom Circuit Path to complete DACS cross connects from point to point, field visits to swap feeders, replace (ELTEK) Smart Packs, de install radios, and replace WiMAX AIU/ PIC/PU cards. T1/ ethernet installs from demark to cabinets, test end to end, accept/ turn up. Switch/ replace cards-run wires/ lace, install fiber. Run power/ install to eNodeB cabinets

·   LTE Installation: Drill, mount and torque to client specifications to 6201/6202 Node B cabinets to concrete pad, torque, terminate and install power, install and wire transmission. Connect data cables and label, take site photos pre/ post, retrieve serial numbers, complete RBS Installation check list, SIU/ DU, Integration, call test alpha, beta and gamma site, obtain VSWR and RSSI readings

·   Drive tester for RF Engineers to verify if cell sites installs were according to RF site specification

 

 

 

 

 

 

 

 

 

 

 

 

 

Experience

 

Verso Network/ WiFiHood

Network Service Coordinator/ Help Desk Support

03/2015 – 01/2016

 

Answer inbound calls from residential and business sales and support lines. . Inform and sale the various internet subscriptions that are available. Schedule customers for site survey and installation appointments, respond to voicemails and trouble tickets within one hour. Provide first level technical support for trouble tickets on Helpdesk system. Escalate trouble tickets to second level support when necessary. Schedule tech support for residential/ business service calls and site surveys with Field Operations Technicians. Transfer calls and emails to sales. Created/ Maintained Excel spread sheet tracker of customers call logs of service activity. Receive inbound calls from customers, to troubleshoot wireless routers, Roku, Chromecast, and Apple TV, IPad’s Printers, internet connections, system modules and Ethernet connection. Resolve login/ password resets. Troubleshoot, repair and clear tickets out of ticketing queue. Visit to customers’ homes to troubleshoot internet or set up internet to devices. Operating systems to troubleshoot: CNS, Zendesk ticketing system, GestoIP, Ruckus, Command Prompt, RG Nets and Google Earth

 

Nokia - Houston, Texas - Contractor

Field Manager 09/2014 - 01/2015

 

Evaluate GC field staff and quality of work by visiting his/her BTS sites daily. Oversee multiple site build projects, responsible for supervising the staff at each site ensuring that all projects are completed on agreed schedule and that standards of quality are met. Monitor status of site walks, material delivery, and identify/report challenges to Market Project Manager /Program Management. Well organized and ability to work under pressure, Monitor War Room Bridge, except logins and logouts, report/ document any problems, report to FM over BTS Engineers when Integrators are needed on site for Integrations, report materials and site issues to PM. Send War Room Trackers and Houston Crew Counts reports daily to upper Management to report to the Customer T-Mobile for tracking crews and work in progress to meet site completions and milestones. I am dedicated to a site build from beginning to end, working overtime, weekend and Holidays if necessary to get the job done.

 

J+J Towers, LLC

Field Operations Manager 6/2014 - 09/2014

 

Resourcing, vet, hire and manage four tower crews. Scope sites, responsible for overseeing budget for projects, purchase PPE gear and equip crew trucks. Interact with Client, receive and meet expectations of scope of work.  Responsible for forecasting work for crews for various markets and projects, arranging crews deployment into markets and overseeing closeouts completion.

 

Westower Communication, PNW/ RMR

Resource Manager/ PNW – RMR 08/2013 – 6/2014

 

Resource Manager for PNW/ RMR covering WA/ OR/ AK/ CO/ MT and WY

I was Point of Contact for Staffing Agencies. Resource various sites for candidates, vet candidates, send resumes of interest to hiring Managers. On Boarding: Made sure Position Requisition Forms were approved and signed by upper management; create job Offer Letter for new candidates, responsible for new hire process: Send candidates for drug screen, request background checks and MVR reports, received and reported results to hiring Managers. Order laptops, cell phones, GPS, cameras, monitors, key boards and mouse for new hires that will need materials, arranged for fitting of climb gear, new hires signed for (PPE). Request advance per diems, responsible for completion of new hire documents/ safety and health training, upload safety training and certs onto safety drive, created tracker for all new hires. HR daily duties:

 

 

 

 

 

 

 

 

 

 

 

 

Continue - Westower Communication, PNW/ RMR

Resource Manager/ PNW – RMR 08/2013 – 6/2014

 

Change W-4, I-9, Direct Deposit, Employee Status Change Request, Account request forms, send tickets to IT help desk for employees with laptop problems, assist with employee transfers from one market to another. Daily calls from employees in the field to answer questions and direct calls to correct Managers and Departments. Created new hire files, upload safety and health training exams and certs on shared driver. Arrange travel and hotel stays for new hires, pick up and drop off new hires from airport and hotel rooms, insure Safety/ Health Exams and video training have been completed. Order laptops, cell phones, monitors, keyboards and mouse for CM, PM and PC’s.

 

WesTower Communication, Kent Washington

LTE/ Core Construction Manager   2/2012- 08/2013

 

LTE/ Core Field Construction Manager, LTE 6201, Set cabinets, run jumpers and fiber, BBU’s, Parcel Cabinets, Installs. Site walks with GC to bid on drivers; scope and order build of materials (BOMs) with FCD’s and RFDS. Forecast materials orders, RTS sites, coordinate with Foreman work schedule for contractors. Coordinate MOPs, site access to specification of client, pick up building permits, meet with landlords and inspectors. Complete 502, CNTP, OOM and BOMs, create PO’s and WA’s for AT&T, Verizon and Clear wire. Complete Closeout Packets, attend daily Construction meetings. Tools Used: Siterra, Wes base3, Microsoft Word, Excel, and Outlook. Approved and assigned to drive a WTC F150 Company Vehicle.  Visited cell sites while crews were working to insure project was going according to closeout specifications.

 

AFL Wireless/ A1 Source, Dallas, Texas

Field Engineer Lead _ Tennessee Market 08/2011-2/2012 - Contractor

 

UMTS Field Engineer Lead, UMTS Installation: Install FU, RU TX, RX, ETMCI, ETMXF/11 and OBGIF. Install RRU and connect fibers/power. Install RRUW’s. Install power jumpers and wire -48V power to the Node B, install breakers and power up Node B. Connect date cables, T1’s, Jumpers and SIAD, troubleshoot sites. Integrate 1^st, 2^nd, 3^rd and 4^th carriers, call test sectors that are requested. EM screen shots, pre/post site photos, retrieve serial numbers, make sure all alarms are clear with NIC and make sure site is trash free and clean before leaving. 

 

Telecom Network Specialist – TNS, Richardson, Texas

Field Const Mgr. _ Georgia Market 08/2011- Contractor

 

Supervise install and testing, LTE Ericsson Certified, RBS 6201 Installation/ Call testing for Metro PCS and AT&T, commission and Integrate SIU and Node B, Installed RBS 6201 cabinet, drilled/bolted and mounted to concrete pad, or grate, terminated ground & A/C power to RBS, zip tied and fiber paper where needed, terminated T1, powered up unit tested voltage, took pictures, filled out install checklist, stored RF cables inside cabinet. Complete Installation checklist, site log book and Close out Packages, loaded COP in Ericsson Site Handler.  

 

Telecom Network Specialists – TNS, Richardson, Texas

Field Technician III – Boston Market – 12/2010 - Contractor

 

LTE Ericsson Certified, RBS Install, commission and Integrate SIU and Node B, administrative duties including complete RBS Installation Checklist, accept equipment delivery for Atlanta and Metro areas sites and sign off on paper work. MSC Switch-pull floors, run wires and lace, run Fibers, trace out wires, test with T-Byrd, wire power to UMTS – Fill daily out reports, and report daily to Field Manager.

 

MyCom – USA, Denver, Colorado

Operations Field Engineer – Colorado Market – 01/2009 – 12/2010

 

Install Micro, Elite and Temp Telco sites, Commission and Integrate microwaves (Cisco, Harris Stratex/Aviat and WiMax. EM Survey, Troubleshoot and Clear alarms with NOC, Drive Tester/ Scanner Test (XCAL), KPI, Static Test and Network Entry. Troubleshoot outages; work with NOC and Conference into Bridge to work MOP’s. Train new hires on installs and integration

 

 

 

 

 

 

 

 

 

 

Kim’ Kiosk- Owner/ Operator of Coffee Shop - 2003-2009

 

AT&T Wireless

Cerritos, California

MSC Switch Technician II 2000-2003

 

Maintenance and Surveillance of Mobile Switching Center and Control Room.

Coordinating installation, testing and troubleshooting of transmission facilities (OC3, OC12 andOC48, T1’s, T2, T3, DS-O and DS-1), Open and repaired daily trouble tickets from LECS, Wired DACS cross connects of new T1's, T3, DS1. Dispatched Field Techs to outages, replaced/ ordered radio equipment, Bus, Network Cards for HUBS and Switch. Responsible for wiring DACS cross connects to ensure connectivity, Completed lacing, running wires and installing fibers in conduit onto latters. Administrative duties would include:  Scheduled appointments with LECS/ CLECS to bring up new lines or, disconnect lines. Replaced/ installed network interface cards, circuit boards, and bus cards in Control Room, perform life lines weekly to ensure all operating systems equipment was performing 100%. Worked with various telecoms (Verizon, Singular, SWB, Lucent, etc.) to troubleshoot outages and line interference

 

Education

 

ITT Technical Institute

Computer Electronics Engineering Technician